EXCHANGES + RETURNS
Due to the nature of skin care products, returns are not accepted and we do not offer refunds. Sample sizes are available of most items so that you may try them out before you purchase the full sizes. If you are unhappy with your purchase, please let us know immediately so we can work resolve the issue.
Even with natural plant-based ingredients, there can be allergen risks. If you are sensitive to specific allergens in essential oils + plants, you can find the complete ingredients list of each product in the tab below the images to ensure that you will not have a reaction.
If you have any questions about what products are best suited for you, or are trying to avoid a specific ingredient like chamomile, please contact us so we can help you make the best decision for your unique skin. SpaGoddess Apothecary does not offer refunds on any products due to general dissatisfaction, allergic response, or if a product does not resonate with your skin.
Please report any order issues to us within 7 days of receipt. If you received a damaged item please report the issue within 3 days of receiving your order, include a picture of the damage, and we will send you a replacement product at no cost. We require a pic of the damage/issue to better serve our customers in the future. Contact us with the details, including the order number.
The customer is responsible for supplying the correct shipping address. Packages returned to us due to insufficient or incorrect address will be refunded minus 15% restocking fee, minus any shipping paid. If you received free shipping, we will deduct the amount we paid USPS to ship your order from your refund. Shipping charges will not be refunded. We do not offer refunds or replacements for incorrect addresses.
International customers are advised to research the customs fees of their country. International orders may have customs fees assessed at the destination. The customer is responsible to pay any customs fees assessed on arrival. We do not pay the customs fees levied by your country.
We are a small, ecologically conscious company. SpaGoddess Apothecary sources Certified Organic, Ethically Wild-harvested + Fair Trade whenever possible. We are against GMO's and do not use any GMO raw materials. Currently everything we make is vegan except the butters + balms which contain organic beeswax. SpaGoddess Apothecary is continuously increasing the organic content of our products. All ingredients listed "Organic" are Certified Organic raw materials from our suppliers. We are 100% Cruelty Free and absolutely against animal testing.
Even with the most natural of ingredients allergies are possible. The customer is responsible to be aware of their own sensitivities. We are not responsible for your allergies and sensitivities. The complete ingredients for each product are listed in the product description under the Ingredients tab. Please choose the sample/trial/travel sizes for your first order and do a patch test on an inconspicuous area before using on your face if you have sensitive skin. If you have questions about our products please contact us! We'd love to help you find the right products for your skin.
PRIVACY + SECURITY
SpaGoddess Apothecary, Wild Mountain Crystals, and Angel Face Botanicals Inc will never sell or share your personal information. Orders and personal information are encrypted using Secure Socket Layering (SSL) so that your privacy is protected. Your credit card number is transmitted directly between the issuing bank and credit card processor. We do not receive or keep any credit card information.
Our blog does have links to affiliate sites, and if you purchase something from our links, we will receive a small commission from the sale at no additional cost to you.
WEIGHT + MEASURES
Our products are sold by weight, not volume. Some items, such as bath salts may settle during transport. Our products are made from natural raw materials and may vary slightly accordingly. We reserve the right to make slight adjustments to our recipes according to the availability of high quality ingredients.